Международные системы классификации в гостеприимстве и общественном питании = Hotelstars Harmonized Classification Criteria

МЕЖДУНАРОДНЫЕ 
СИСТЕМЫ КЛАССИФИКАЦИИ 
В ГОСТЕПРИИМСТВЕ 
И ОБЩЕСТВЕННОМ ПИТАНИИ 
Практикум 
___________________________________________
HOTELSTARS HARMONIZED 
CLASSIFICATION CRITERIA
A Workbook
2-е издание, стереотипное
Москва
Издательство «ФЛИНТА»
2024

УДК 640.4+811.111(076.5)
ББК  65.432+81.432.1я73
         М43
Р е ц е н з е н т
Н.П. Лихобабина, коммерческий директор ГК «Имеретинский»
А в т о р с к и й   к о л л е к т и в:
Романов Максим Сергеевич, Мазниченко Марина Александровна, 
Ветитнев Александр Михайлович, Домашенко Анна Александровна 
Международные системы классификации в гостеприимстве и обМ43   щественном питании : практикум. = Hotelstars Harmonized Classification Criteria : A Workbook / М.С. Романов, М.А. Мазниченко, А.М. Ветитнев, А.А. Домашенко. – 2-е изд., стер. – Москва : ФЛИНТА, 2024. – 
53 с. – ISBN 978-5-9765-5647-8. – Текст : электронный.
В пособии представлены критерии классификации средств размещения на 
период 2020–2025, включая специализированные службы общественного питания 
средств размещения, разработанные Международной (европейской) общественной 
организацией «Hotelstars Union». Предложены кейсы для самостоятельной оценки 
средств размещения по различным тематическим группам критериев. Пособие 
рекомендуется студентам для изучения дисциплины «Международные системы 
классификации в гостеприимстве и общественном питании», а также может быть 
использовано при прохождении учебной и производственной практики. 
УДК 640.4+811.111(076.5)
ББК  65.432+81.432.1я73
Коллектив авторов выражает признательность Международной общественной
организации «Hotelstars Union» и лично Марии Динбок 
за разрешение к использованию каталога критериев классификации в учебном процессе.
© ФГБОУ ВО «СГУ», 2024
© Романов М.С., Мазниченко М.А., 
    Ветитнев А.М., Домашенко А.А., 2024
ISBN 978-5-9765-5647-8                                        © Издательство «ФЛИНТА», 2024

TABLE OF CONTENT 
1. HOTELSTARS CRITERIA CATALOGUE 2020-2025………………….4 
1.1. Introduction……………………………………………………………...5 
1.2. Hotelstars Criteria Catalogue 2020 – 2025…………………………….6 
2. AREA-BASED CASES ON CLASSIFICATION ………………………..31 
2.1. Group: Building and Surrounding Area ………….……………………32 
2.2. Group: Mechanisms and Equipment …………………………………...34 
2.3. Group: Reception Area and Services…………………………………...35 
2.4. Group: Services ………………………………………………………….36 
2.5. Group: Rooms …………………………………………………………....38 
2.6. Group: Room Equipment, MICE Equipment …………………………40 
2.7. Group: Sanitation Equipment in Rooms ……………………………….41 
2.8. Group: Cleaning of Rooms ……………………………………………...42 
2.9. Group: Gastronomy …………………………………………. ................43 
3. OVERALL CASES ON CLASSIFICATON …………………………….44 
BIBLIOGRAPHY……………………………………………………………..51 

1. HOTELSTARS 
CRITERIA 
CATALOGUE 
2020–2025 

1.1. Introduction 
 
«Hotelstars Union» is a partnership between currently 17 European countries 
– Austria, Belgium, Czech Republic, Denmark, Estonia, Germany, Greece, 
Hungary, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, 
Slovenia, Sweden, Switzerland – and some observers, providing a harmonised 
hotel classification with common criteria and procedures. 
The catalogue contains all the criteria by which a hotel is classified in each of 
the five categories of the Hotelstars Union classification system and guarantees 
quality and service for the guests, transparency and security for the hotels and 
meets both sustainability issues and technological developments. 
The Hotelstars Union was founded in 2009 under the patronage of HOTREC 
- the umbrella association of hotels, restaurants and cafés in Europe. 
Vienna, 1st June 2020 
Criteria Hotelstars Union 2020-2025 in Table 1 and Figure 1.  
 
 
5 
 

1.2. Hotelstars Criteria Catalogue 2020 – 2025 
 
Table 1 –  Hotelstars Criteria Catalogue 2020 – 2025 
 
 
Area 
No. 
Criterion 
Points 
 
 
 
 
 
 
I. General Hotel Info  
Cleanliness 
/ 
 
Hygiene  
1 
- 
M 
M 
M 
M 
M 
 
Cleanliness and hygiene are 
prerequisites as basic conditions 
in all categories1 
 
Preservation 
condition  
2 
- 
M 
M 
M 
M 
M 
 
All mechanisms and equipment 
are functional and in faultless 
condition.  
 
General 
impression  
3 
- 
simple2 
medium3 
elevated4 
high5 
highest6 
 
The general impression of the 
hotel is sufficient for 
_____________ requirements.  
Staff  
 
4 
All services must be provided by 
competent and identifiable staff.  
- 
M 
M 
M 
M 
M 
 
5 
Bilingual staff 
3 
 
M 
M 
M 
M 
Car Park 
6 
Parking directly at the hotel 
3 
 
 
 
 
 
7 
Parking possibilities for busses  
3 
 
 
 
 
 
8 
Garage  
5 
 
 
 
 
 
9 
Charging station for electric cars  
10 
 
 
 
 
 
                                                          
 
1 In times of the COVID-19 crisis, special obligations may apply with regard to cleaning and hygiene measures. Compliance with legal requirements and/or national regulations in 
this respect may override certain HSU criteria until further notice.   
2 In particular, furnishing and equipment are appropriate and maintained. 
3 In particular, furnishing and equipment are maintained and harmonized. 
4 In particular, furnishing and equipment are consistent in form and colour. The general impression is that of elevated comfort. 
5 In particular, furnishing and equipment are high-quality and offer first-class comfort. The overall appearance is consistent in form, colour and materials. 
6 In particular, furnishing and equipment are luxurious and offer highest comfort. The overall appearance is consistent in form, colour, and materials. 
6