Деловой английский язык

МИНИСТЕРСТВО НАУКИ И ВЫСШЕГО ОБРАЗОВАНИЯ 
РОССИЙСКОЙ ФЕДЕРАЦИИ 
 
РОСТОВСКИЙ ГОСУДАРСТВЕННЫЙ 
ЭКОНОМИЧЕСКИЙ УНИВЕРСИТЕТ (РИНХ) 
 
 
 
 
 
 
 
 
 
 
Ю.А. Петрова, О.Н. Васичкина, С.В. Самарская 
 
Деловой 
английский язык 
 
 
Учебное пособие 
 
 
 
 
 
 
 
 
 
 
 
Ростов-на-Дону 
Издательско-полиграфический комплекс РГЭУ (РИНХ) 
2019 

УДК 81 
ББК 81.2я73 
П 30 
 
Петрова, Ю.А.  
П 30      Деловой английский язык : учебное пособие / Ю.А. Петрова, О.Н. Васичкина, С.В. Самарская. – Ростов н/Д : 
Издательско-полиграфический комплекс Рост. гос. экон. ун-та 
(РИНХ), 2019. – 114 с. 
ISBN 978-5-7972-2632-1 
 
Учебное пособие включает практические материалы для проведения 
занятий по дисциплине «Деловой английский язык» на пороговом 
продвинутом уровне (B2). Цель пособия – актуализировать знания норм, 
стереотипов и правил речевого поведения, принятых у англоязычных 
представителей на международной арене, а также сформировать умения и 
навыки устного и письменного предъявления информации по заданным 
темам в сферах бизнеса. Пособие построено на модульном принципе 
обучения и состоит из пяти модулей, в которых описываются особенности 
лексического и грамматического стиля деловой коммуникации на 
английском языке. Предложенные аутентичные материалы и лексикограмматические 
задания 
дают 
возможность 
бакалавру 
овладеть 
различными речевыми стратегиями и тактиками устного и письменного 
предъявления информации; понимать общее содержание сложных научнопрофессиональных и газетно-публицистических текстов на абстрактные и 
конкретные темы. 
Рекомендуется для студентов бакалавриата, изучающих английский 
язык делового общения, по направлению «Экономика». 
УДК 81 
ББК 81.2я73 
 
Рецензенты: 
Гринченко Л.В., доцент кафедры теории и практики английского языка 
ИФЖиМКК ЮФУ; 
Черемина В.Б., доцент кафедры иностранных языков  
для экономических специальностей РГЭУ (РИНХ). 
 
Утверждено в качестве учебного пособия  
редакционно-издательским советом РГЭУ (РИНХ). 
 
 
ISBN 978-5-7972-2632-1                                    © Петрова Ю.А., Васичкина О.Н., 
                                                                                 Самарская С.В., 2019 
                                                                              © РГЭУ (РИНХ), 2019. 

Content 
 
Introduction……………………………………………………… 
PART 1. Practice your business language……………………... 
Module 1. Companies, employers & job seekers………………… 
UNIT 1. Business Résumé……………………………………….. 
UNIT 2. Company & Community………………………………... 
Module 2. Different types of business communication…………… 
UNIT 3. Communication…………………………………………. 
UNIT 4. Making meetings effective……………………………… 
UNIT 5. Telephoning & Business calls…………………………... 
UNIT 6. Preparation for a negotiation……………………………. 
UNIT 7. Positive and neutral messages used in business 
communication…..………………………………………………...
PART 2. Language Study…………………………………...…... 
Module 3. Parts of Speech…………………………………….….. 
UNIT 1. Nouns……………………...……………………………. 
UNIT 2. Pronouns………………………………..……………….. 
UNIT 3. Verbs……………………………………………………. 
UNIT 4. Adjectives……………………………………………….. 
UNIT 5. Adverbs…………………………………………………. 
UNIT 6. Prepositions……………………………...……………… 
UNIT 7. Revision & Extension Test………..…………………… 
Module 4. Conditional Sentences………………………………… 
UNIT 1. Conditionals 1…………………………………………... 
UNIT 2. Conditionals 2………………………………...………… 
UNIT 3. Conditionals 3………………………………...………… 
UNIT 4. Revision & Extension Test……………………………… 
PART 3. Business news style…………………………………… 
Module 5. Referencing Journal’s/Magazine’s Articles………….. 
APPENDIX 1. Useful to know…………………………............... 
APPENDIX 2. How to Write Business Proposals……………….. 
APPENDIX 3. Acronyms / abbreviations / aphorisms /  
expressions in business language…………………………………. 
Business Vocabulary……………………….……………………. 
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Introduction 
 
Nowadays it is impossible to imagine our life without business 
development, innovations, technologies etc. Much attention is paid to 
scientific development at the level of higher education. Business 
English Language is proved to be the main contemporary means of 
communication in the field of research, development and science. 
That is why bachelor and master students must be able to read and 
understand business documents and business communication. This 
textbook can be regarded as a guide to reading business texts in 
various sciences, particularly in Economics, demonstrates how to 
communicate correctly in the world of business. The textbook consists 
of 5 modules, 3 appendixes and vocabulary.  
Each module contains valuable information for bachelors and 
masters about communicative skills needed in the field of business 
English as well as tasks for skill development of the referencing 
articles in business news style and tasks providing reading 
comprehension, vocabulary work with scientific and professional 
articles.   
The first part of the textbook provides texts, selected to make all 
bachelors and masters get interested in the topics discussed, 
irrespective 
of 
their 
specialty 
and 
qualification. 
These 
recommendations will be quite useful in the course of „Business 
English‟ for studying business documents, oral business negotiation 
skills and leading business conversations according to the crosscultural differences of foreign partners. Studding business vocabulary 
will help students improve their business language and promote their 
future careers.  
The second part of the textbook is devoted to grammatical issues 
and peculiarities, which play a great role in Business Communication. 
It is important to learn how to identify parts of speech in the sentence. 
Great attention is paid to the usage of Conditionals and ability to build 
conditional sentences, which express factual implications, or 
hypothetical situations and their importance in business documents 
and oral business communication. Learning parts of speech and 
conditionals help you develop the working vocabulary necessary to 
discuss and study the language. Being able to do so, however, will 
help you punctuate correctly and choose precise words for clear, 
powerful writing and talking in Business World.  
 

PART 1. Practice your business language 
 
 
Module 1. Companies, employers & job seekers 
 
UNIT 1. Business Résumé  
 
Speaking  
 Explain the following statements and make up sentences 
with the highlighted words.   
1. Your résumé is one of your most important tools for finding and 
winning a great job.  
2. Your résumé describes what you can do and how well you can do it 
for an employer.  
3. Employers are swamped with résumés from other job seekers, and 
only a well-written, high-impact résumé can set you apart.  
4. A great résumé convincingly presents your unique set of skills and 
experience on paper so that an employer invites you to an interview.  
 
Reading 
 Read the article and give your own opinion on it. 
 
Different Types of Résumé 
  1   You can choose to create your résumé in any of three styles 
and pick from two alternative formats for their presentation. The three 
types of résumés are chronological, functional, and hybrid. The two 
alternative formats are electronic and Internet.  
  2   The hybrid résumé, also called the “combination résumé,” 
attempts to combine the best elements of both the chronological and 
functional formats. It includes a brief history of your work record and 
a detailed description of your functional qualifications. Typically, you 
position the work history section after the presentation of your 
qualifications so that recruiters can quickly scan and evaluate your 
skills and experience.  
  3   A functional résumé is a description of what you can do, 
arranged according to how well you can do it. Its organizing principle 
is your capabilities, not a chronology of your experience. In effect, a 
functional résumé leads with your strength by focusing on your skills 

and abilities, regardless of when you applied them in your career. The 
details of your employment history are included only to the extent that 
they illustrate your functional expertise.  
  4   The electronic résumé is a special format designed for the 
high-tech environment prevalent in human resource departments 
today. Many employers now rely on computer-based résumé 
management systems to store and organize the résumés they receive 
from candidates. These systems require that your paper résumé be 
converted into information that a computer can accept and use.   
  5   A growing number of employers are also using the Internet 
to acquire résumés from candidates. They post their open positions at 
their own Web sites and at commercial recruitment sites and even ask 
that responses to print advertisements be sent to a designated e-mail 
address. When you use the Internet to apply for these openings or to 
transmit your résumé, you gain the advantage of speed. Your 
credentials arrive at the employer‟s human resource department where 
they can be processed and evaluated while the résumés of other job 
seekers are still working their way through the mail.  
  6   Even if you‟re not actively job hunting, a great résumé can 
help you achieve career success. It‟s an effective tool for measuring 
your progress in acquiring new skills and experience. Today, 
employment security largely depends on how deep and how current 
your occupational skills and knowledge are.   
 
 Match the title with the abstract (1–6).  
1. The hybrid résumé.  
2. The electronic résumé.  
3. The Internet résumé.  
4. Describing Different Types of Résumés.  
5. Promoting your credentials.  
6. The functional résumé.  
 
Vocabulary  
 Read the text below and finish these extracts by completing 
each one with nouns from the box that collocate with the 
words in the bold.  
Career; process; workplace; work; résumé; type.  
Writing a (1)__________ can seem a bit intimidating, whether you‟re 
a first-time job seeker or a seasoned (2)___________ veteran, a 

skilled technician or a senior executive. The (3)____________ is, 
however, something anyone can accomplish, and everyone should. 
Yes, it will take a little time and effort; but no, you don‟t need a 
degree in English or a background in (4)_________counseling to 
prepare an effective résumé. Creating a great résumé simply requires 
careful preparation, attention to detail, selection of the right 
(5)________ of résumé for your work background and objective, and 
thorough follow-through. Do these things, and you‟ll produce a 
résumé 
that 
can 
open 
the 
door 
to 
exciting 
new 
(6)________opportunities and position you for continuous career 
advancement.  
 
 Match the words (1-6) with the definitions (a-f) make your 
own sentences by using the words.  
1) workplace,   2) job,    3) employee,    4) education;   5) résumé     
6) career   
a) a brief written account of personal, educational, and professional 
qualifications and experience, as that prepared by an applicant for a 
job; 
b) the regular work that a person does to earn money4  
c) an occupation or profession, especially one requiring special 
training, followed as one‟s lifework;  
d) a person employed for wages or salary, especially at non-executive 
level; 
e) a place where people work, such as an office or factory;  
f) the process of receiving or giving systematic instruction, especially 
at a school or university.  
 
Writing  
 Read the practicing the principles of writing a great résumé 
and write your own according to the sample bellow.  
Every great résumé has six core elements, all of which must be 
present for it to be complete and effective:  
1. Contact information.  
2. Objective.  
3. Experience.  
4. Accomplishments.  
5. Education.  
6. Professional affiliations and awards.  

Sample Résumé  
Peter Jenkins 25456 NW 72nd Avenue Portland, Oregon 97026 503687-9812 pjenkins@happymail.com.  
Objective  
Become an Executive Producer in an established recording studio.  
Work Experience  
2004–2008   
· Lead singer in a band which toured North America.  
· Responsibilities included arranging music and recording live 
performances.  
· After two years, managed entire group and bookings.  
2008–2010   
· Producer at Sound Mixers Aligned studios in San Diego, California.  
· Collaborated with a wide range of musicians to help produce demo 
recordings for major recording labels.  
· Developed sound profiles recording setups for small to large 
ensembles.  
· Became accomplished on a wide range of audio software packages.  
2010 – Present  
· Director of artist relations at Spooky People Studios.  
· Responsible for establishing a solid working relationship with our 
artists while meeting the needs of Spooky People Studios.   
Education  
2000–2004   
Bachelor of Science University of Memphis, Memphis, Tennessee.   
Additional Skills  
Fluent in Spanish and French Expert in Office Suite and Google 
Documents  
References  
Available upon request  
 
UNIT 2. Company & Community  
 
Speaking  
 Discuss how acceptable you find the following gifts from a 
seller to a corporate buyer. Explain why? 
1. a corporate pen,  
2. lunch in a good restaurant, 

3. a free sample of the product,  
4. a case of champagne,  
5. a free weekend „seminar‟ on a yacht,  
6. cash, 
7. employing a relative. 
 
 With a partner, make a conversation between a dissatisfied 
customer and a salesperson. First decide what the customer 
bought, and make a list of promises the salesperson made. Use 
reporting verbs from the boxes, as in the example. 
1. Verbs with me, e.g. you told me (that)... 
Tell / promise / assure /ask 
2. Verbs without me, e.g. you said (that)… 
Say / guarantee / claim / explain / imply / state 
A: I’m very dissatisfied with this car. You promised me it would do 
160 kilometres per hour! 
B: No, sir. I’m sorry, you asked me if it would do 160, and I said it 
would, but only downhill with the wind behind you. 
 
Reading 
 Read the article from newspaper reports.  
 
Top 10 Richest Companies in the world 20019 by Revenue 
The contemporary world houses a number of famous companies 
which have amassed robust ________ over their years of operation. 
These companies range from each outfits to oil-and-gas companies 
and 
statistics 
show 
that 
they 
remunerate 
their 
employees 
magnificently. 
In reality, no one would be fascinated to know the world‟s 
richest companies by revenue as they thrive substantially in their 
respective endeavors such as technology, oil & gas and automobile 
__________. 
The competition among the world‟s richest revenue-generation 
companies is very stiff and these companies tend to overtake each 
other over time.  
What is the richest company in the world? If you think tech 
companies dominate the list you thought wrong. Good ol‟ Walmart 

tops the _______ with a value more than twice of Apple‟s, the richest 
company to come out of Silicon Valley. 
Walmart outclasses every other global company as the world‟s 
largest-employing company. Its staff base is estimated in excess of 
2 million employees whereas that China National Petroleum – 
Walmart‟s nearest contender – is estimated at around 1,5 million 
_________. 
Analyzing Top 10 Richest Companies list, US is the most 
dominant country with a total of 4 companies while China claims the 
second sport with an overall of 3 companies. Other _________ each 
having one company on the list are Germany, Japan and the 
Netherlands.  
The list of the richest companies in the world for 2019: 
(1)Walmart; (2)State Grid Corporation of China; (3)Sinopec Group; 
(4)China National Petroleum Corporation; (5)Toyota Motors; 
(6)Volkswagen; (7)Royal Dutch Shell; (8)Berkshire Hathway; 
(9)Apple Inc.; (10)Exxon Mobil. 
There are several parameters by which the richest companies in 
the world are ranked. These include market cap, revenue, _______, 
and brand value. The list includes leading companies that have made it 
big in the stock ________ in recent times such as Facebook, Amazon, 
and Alphabet. 
 
 Insert the missed words into the article. 
a) market; 
b) countries; 
c) employees 
d)  revenue; 
e) revenue; 
f) employees; 
g) production. 
 
 According to the text match the company (1-10) with its 
correct revenues. 
1. Walmart                                                          a) $223.7 billion 
2. State Grid Corporation of China                     b) $205 billion 
3. Sinopec Group                                                 c) $215.6 billion 
4. China National Petroleum Corporation           d) $ 254.7 billion